Client Support Specialist

Customer Support · Richmond, Victoria
Department Customer Support
Employment Type Full Time

A bit about us 


99designs is a global creative platform that makes it easy for designers and clients to work together to make designs they love. We bring opportunities to designers globally through design contests and direct project work, and have a community of designers located in 192 countries. Since our humble beginnings in 2008, 99designs has gone from strength to strength and is regarded as one of Australian’s leading tech businesses.


What is the role?


Working within a global client support team, the Melbourne crew provide a dedicated local (AU) client support experience through phone, email and online chat, providing a world-class experience to all clients with web, digital and graphic design needs, from small businesses to Fortune 500 companies.


Working in both an inbound and outbound capacity, you’ll essentially be the point person for existing and onboarding 99design clients, proactively supporting and guiding them ensuring they are getting the most value from their experience. Specifically you will:


  • Efficiently and effectively solve problems with multiple team members across multiple departments
  • Provide extra, in-depth support for high-valued experiences 
  • Collect and share ideas to better the platform for all customers and services 99designs offers


And where may you fit into this exciting picture?


We're on the lookout for a friendly individual with creative energy and great communication skills, a human who has curiosity, creativity and a love for providing amazing customer experience. You'll work directly with the next generation of entrepreneurs, influencing small businesses by helping them get the best visual branding possible. 


The experience checklist…


  • Customer Service or Support experience (were you a server in a fast-paced environment? Bartender? Retail?)
  • Tech support experience is a plus, coupled with an ability to learn new technologies quickly
  • Accurate and fast typing and navigation skills, with genuine tech knowledge and confidence 
  • Ability to work with spreadsheet and CRM applications. Zendesk experience would be beneficial
  • A passion for (or training in) graphic design and the arts would align nicely, but is not required


Why 99designs?


At 99designs we hold our values dearly - we believe in putting people first, and people helping other people to create their own success, that design has no borders, and that the journey should be fun. We want every person we engage with to be delighted with the 99designs service and experience.


As we continue to scale, we are committed to building an inclusive and diverse team that reflects the communities in which they operate. We want people to feel like they belong and can bring their whole selves to work. Our aim is to continue to foster a collaborative environment with a keen focus on innovation, growth and ownership.


We are on the journey to diversity - very transparent with our progress, and open to employee feedback. We believe that welcoming, supporting, and celebrating people from all experiences and backgrounds will enable us to build a stronger and more creative environment on our platform and within our own teams. Below are some of the things we do to support our people.


Career development + learning: Career development is huge at 99designs - there are a variety of learning and development programs to create lots of space for people to learn in a way that works for them. Every single employee can take some time-out to do a course, do some research and reading… basically do anything to help them learn + contribute to the business better!


Support for the community: In addition to 99nonprofits, 99designs provide one paid volunteer day a year for you to support a charity and the community as you see fit! We have a generous, beautiful culture - we have annual bake sales to raise money for their favourite charity - the Global Women’s Project (they even match all staff donations!). 


Next steps


We would love to know more about you, what you’re passionate about, interests and hobbies that go beyond just reviewing your CV. So, let’s have a chat and see if this is your happy (work) place.


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  • Location
    Richmond, Victoria
  • Department
    Customer Support
  • Employment Type
    Full Time