Operations Analyst (Trust & Safety)

Payments & Risk Management · Oakland, California
Department Payments & Risk Management
Employment Type Full Time
Minimum Experience Entry-level

If you haven’t yet heard the buzz about us here at 99designs, then let us fill you in!  We are expanding our team and championing creativity in new ways to bring even more opportunities to people all around the world. 

 

As part of this growth, we’re on the lookout for an Operations Analyst who will be responsible for  reviewing, analyzing, and taking action against site activity that violates our Terms of Use and/or attempts to harm 99designs or other site users, namely through content abuse, account abuse, and circumvention.  This is not your average Operations Analyst role, and let’s be real, there’s not much average anything at 99designs, so we’re seeking that special someone that has a balanced skillset between deep analysis of high risk activity, and clear, quick, and friendly communication with site users. 

 

A little bit about 99designs

99designs is the world’s global creative platform that makes it easy for clients and designers to work together to create designs they love. Our mission is to champion creativity to create opportunities for people around the world. Founded in 2008, 99designs has grown from a small, online forum into a worldwide community of talented designers that is now the go-to solution for businesses, agencies, and individuals.


Key Responsibilities include the following:

  • Review possible cases of payment circumvention by clients and designers, taking action to warn and/or penalize as needed
  • Assist with the recovery of compromised accounts
  • Review and action reports of spam, phishing, and a variety of other forms of content and account abuse
  • Help perform various pattern analysis of fraudulent or concerning site activity 
  • Communicate with site users, Client- and Designer-facing teams to assist with all Trust & Safety related questions or concerns
  • Collaborate with Marketplace Protection teammates to further develop and better our existing risk management and payment tools


Required Personal Attributes:

  • Able to work well under pressure and be decisive & confident in urgent situations
    • Skilled at prioritizing any tasks at hand
    • Exceptionally organized with a strong attention to detail
  • Strong communication and partnership skills with ability to build and convey business insight
  • Analytically-minded, proactive, and technologically apt individual who truly enjoys diving deep into problems until solutions are found
  • Passionate about protecting site users and stopping fraud in its tracks


Working with us

We’re a global team with a philosophy of encouraging passionate people to be fun and creative. With offices in Melbourne, Oakland, and Berlin we benefit from bringing together the experiences and viewpoints of a wide range of talented people from around the world. We believe a diverse workplace is a healthy workplace.

 

99designs employees enjoy many benefits including:

  • Flexible working hours
  • Continual training and learning, including in-house mentoring opportunities
  • Annual Volunteer day, as a group exercise or individual contribution
  • Regular local and global team activities and events for you to enjoy!
  • Paid parental leave
  • Top-of-the-line Mac gear

 

At 99designs we care deeply about diversity and inclusion. 99designs does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We welcome applicants of all types, from all backgrounds that have the skills and experience we're looking for.  We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

 

Sound like you would be a great fit and find it interesting? We are eager to learn more about you!

Thank You

Your application was submitted successfully.

  • Location
    Oakland, California
  • Department
    Payments & Risk Management
  • Employment Type
    Full Time
  • Minimum Experience
    Entry-level