Client Support Specialist

Customer Support · Richmond, Victoria
Department Customer Support
Employment Type Full Time
Minimum Experience Mid-level

We are on the lookout for another friendly and creative client support superstar to join our close-knit team! 

A little bit about 99designs

99designs is the world’s global creative platform that makes it easy for clients and designers to work together to create designs they love. Our mission is to champion creativity to create opportunities for people around the world. Founded in 2008, 99designs has grown from a small, online forum into a worldwide community of talented designers that is now the go-to solution for businesses, agencies, and individuals.

What is the role?
Working within a global client support team, the Melbourne crew provides a dedicated client support experience through phone, email and online chat, providing a world-class experience to all clients with web, digital and graphic design needs, from small businesses to Fortune 500 companies.

Working in both an inbound and outbound capacity, you’ll essentially be the point person for existing and onboarding 99design clients, proactively supporting and guiding them ensuring they are getting the most value from their experience. Specifically you will:

  • Efficiently and effectively solve problems with multiple team members across multiple departments
  • Provide extra, in-depth support for high-valued experiences 
  • Collect and share ideas to better the platform for all customers and services 99designs offers

And where may you fit into this exciting picture?
We're on the lookout for a friendly individual with creative energy and great communication skills, a human who has curiosity, creativity and a love for providing amazing customer experience. You'll work directly with the next generation of entrepreneurs, influencing small businesses by helping them get the best visual branding possible. 

The experience checklist…

  • Customer Service or Support experience (were you a server in a fast-paced environment?)
  • Tech support experience is a plus, coupled with an ability to learn new technologies quickly
  • Accurate and fast typing and navigation skills, with genuine tech knowledge and confidence 
  • Ability to work with spreadsheet and CRM applications. Zendesk experience would be beneficial
  • A passion for (or training in) graphic design and the arts would align nicely, but is not required

Why 99designs? 

As we continue to scale, we are committed to building an inclusive and diverse team that reflects the communities in which we operate. We want people to feel like they belong and can bring their whole selves to work. Our aim is to continue to foster a collaborative environment with a keen focus on innovation, growth and ownership. Below are just some of the things we do to support our people:

  • Career development and learning in whatever way suits you! Think paid R&D days, courses, formal and informal mentoring, conferences… however you learn best we’ve got you covered.
  • Culture of workplace flexibility and wellness. Study? Parent juggling? Everyone has different needs and the business will support you in the best way we can. Some people work remotely, some with flex start and finish times...the common thread is it’s all about your individual needs. 
  • Support for working parents. Paid parental leave policy for both primary and secondary carers, which can be accessed part time and is in addition to government payments.
  • Support for the community. In addition to 99nonprofits, 99designs provide one paid volunteer day a year for you to support a charity and the community as you see fit! 
  • We’re also a Proud Code Like a Girl internship partner, host of Girl Geek Academy hack days, & maintain popular open source projects, and support a range of other community groups. It’s in our DNA.

Sound interesting? Apply, say hi!

Thank You

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  • Location
    Richmond, Victoria
  • Department
    Customer Support
  • Employment Type
    Full Time
  • Minimum Experience