Product Design Lead

Design · Richmond, Victoria
Department Design
Employment Type Full Time
Minimum Experience Senior Manager/Supervisor

99designs is a global creative platform that makes it easy for designers and clients to work together to make designs they love. We bring opportunities to designers globally through design contests and direct project work, and have a community of designers located in 192 countries.  


Why join now?

99designs are now entering another exciting period of growth with our acquisition by Vistaprint.  What are we all about? 99designs is a friend to small businesses & well... we are all about printing! Such as custom ordered marketing collateral, coming together with 99designs' global creative community means bringing beautiful design to more people & an end to end printed service–it makes complete sense.


99designs will continue to do our thing, as we always have, but we now have greater resources to support and really drive the scaling business. Also platform complexity creates interesting and substantial design challenges to solve, and there are individual growth opportunities that will continue into the future.


The challenge

99designs is a two-sided marketplace that connects people who need design (clients), with talented creators and designers from all around the world to collaborate. These connections often lead to lasting relationships, and empower designers on the platform to work remotely, on their own terms. 


The Design team includes Product Designers and UX Researchers, who work across the end to end experience for both clients and creators. Each designer is embedded within a ‘Group’ who focus on key parts of the user journey: Exploration, Connection, Collaboration and Platform.


What is the role?

As a Product Design Lead you'll tackle complex tasks and transform them into intuitive and accessible experiences for many – from the first time user to the sophisticated expert. Achieving this goal requires leadership and collaboration with Designers, Engineers, Support, Marketing and Product Managers throughout the entire design process – from planning through to delivery. At each stage, you will anticipate what users need, advocate for them and ensure that the product released delights them.

As a senior member of the Design team, you will help shape design practices and processes, while also being a manager, coach and role model for other members of the team.


Key responsibilities for this role include:

  • *User Experience and Research
      • Develop and implement processes and tools that bring efficiency and consistency to idea generation and development to rapidly test and iterate concepts.
      • Responsible for planning and managing the product lifecycle from start to end, with respect to UX and product design initiatives, and meeting the strategic objectives of the roadmap.
      • Lead concept ideation and brainstorming sessions and plan, organise and facilitate workshops.
      • Lead and conduct qualitative research initiatives and translate findings into design recommendations. Socialises learnings with the rest of the Product group in a thoughtful, articulate way in order to enhance everyone’s understanding of our products and users.
      • Create UX strategies and scope across initiatives, including integration within CX service blueprints.
      • Be a thought leader and expert on competitors’ services and the needs, desires and behaviours of our users.
  • UI Design
      • When needed, demonstrates and articulates an understanding of layout, typography and visual hierarchy. Use 99designs style guide creatively to produce new designs and where appropriate new styles and patterns that are visually cohesive with the rest of the 99designs experience.
      • Lead and help to set up a best practice style guide/design language system and principles with a holistic consideration for the future.
  • Product Management and Strategy
      • Shape and contribute to the product strategy and vision. 
      • Partner with product managers to influence the prioritisation of initiatives based on customer adoption and desirability.
      • Contribute to the development of new products from end to end.
  • Leadership
      • Assume a leadership role on the Design team accountable for design quality and cohesion across wider product teams and flag quality concerns 
      • Lead all design activities for your project team, including planning, scoping and research. Work in close partnership with Technical Leads and Product Managers in leading projects.
      • Regularly evaluates existing design processes and practices, and assist the Director of Design implement improvements.
  • Culture
      • Contribute to the culture of the Design team and the project teams by identifying and driving the execution of design-driven projects and initiatives that have cross-team impact. 
      • Identify and help to organise opportunities (internal or external speaking engagements, local meetups, discussions, etc.) to spread design thinking and enthusiasm throughout 99designs and the wider design community.
  • Business Context
    • Actively seek to remain informed of what’s happening across the Product Management and Design group, and wider business context, as well as draws connections and spots potential collisions between different projects


A bit about you:

  • 8+ years designing successful products/services, including responsive and transactional web apps.
  • Expert understanding of the design process, methodologies, and tools and experience leading and collaborating in cross-functional teams.
  • Great communicator that loves organising, documenting and sharing knowledge from research studies.
  • Keen interest in collaborative design sessions, user testing, user flows, wireframes, visual mockups, prototypes and working directly with engineers.
  • Exceptional intellectual curiosity, a passion for problem solving and comfortable working with ambiguity.
  • Excellent management and leadership skills, including great success stories of mentoring and coaching team members.
  • Willing to work and collaborate in cross-functional teams (such as product managers and engineers) in an agile environment.


Why 99designs? 

99designs hold our values dearly - we believe in putting people first, and helping other people to create their own success, that design has no borders, and that the journey should be fun. We want every person we engage with to be delighted with the 99designs service and experience. 

As we continue to scale, we are committed to building an inclusive and diverse team that reflects the communities in which we operate. We want people to feel like they belong and can bring their whole selves to work. Our aim is to continue to foster a collaborative environment with a keen focus on innovation, growth and ownership. 

We are on the journey to diversity - very transparent with our progress, and open to employee feedback. We believe that welcoming, supporting, and celebrating people from all experiences and backgrounds will enable them to build a stronger and more creative environment on our platform and within our own teams. Below are some of the things we do to support our people.


99designs have a culture of workplace flexibility

Some people work remotely, some people have start and flex finish times, we have part-time workers (4 day weeks, 9 day fortnights)... the common thread between it all is that it’s unique to each person's needs. Some people have joined with flex needs in their contract, and others have changed as their life and circumstances have! Some people are parents, some are studying at uni - it’s all about what your individual needs may be and how we can support you. 


If we weren’t in lockdown… you would find the team working from our gorgeous office in Richmond, which is really spacious with lots of natural light. We have a fully stocked kitchen with lots of things supplied by the local organic grocer, and every Thursday the company enjoys a catered lunch from local small businesses. There’s also a regular free yoga class (and in nice weather it is on the rooftop), and a pretty active running group who run around the botanical gardens or along the Yarra river at lunchtimes. Sign me up! 🙌


Alex Post

alexandra.post@99designs.com


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  • Location
    Richmond, Victoria
  • Department
    Design
  • Employment Type
    Full Time
  • Minimum Experience
    Senior Manager/Supervisor