99d US Priority Support Representative

Customer Support - Acct Mgmt · Oakland, California
Department Customer Support - Acct Mgmt
Employment Type Full Time
Minimum Experience Mid-level
Compensation $20-$23

About 99designs

99designs is a global creative platform that makes it easy for designers and clients to work together to  create designs they love. We bring opportunities to designers globally through design contests and direct project work, and we have a community of designers located in 192 countries. 

 

Since our humble beginnings in 2008, our freelance community has brought more than one million creative projects to life for thousands of genius entrepreneurs, savvy business owners, and brands with big ideas. We also provide free design services to not-for-profit groups making a positive impact in their local communities and internationally through our 99nonprofits program.


With our recent acquisition by Vistaprint, the team is scaling and we’re on the lookout for a talented Priority Support Representative to join us in our mission to change how creative work is done online. 


Do you love visual design?


Are you someone who is passionate about contributing to small businesses?

 

Do you have a natural ability to easily connect with and talk to people?

 

If you answered yes, then we have the job for you!


We're on the lookout for a friendly individual with creative energy and great communication skills. You'll work directly with the next generation of entrepreneurs, influencing small businesses by helping them get the best visual branding possible.

 

If this sounds like a great fit, check out the details.

 

A little about the role


Our US Priority Support team provides a world-class experience to all customers with graphic design needs, from small businesses to Fortune 500 companies. Our smart and very passionate group is a large reason why most of our business comes to us through word-of-mouth referrals. You will work with our most valuable clients on a daily basis. Helping them to achieve their creative goals by assisting them with managing their design projects on the 99designs platform. You will oversee many active design jobs at once through to completion. Your daily activities will include outreach to new clients, checking in with existing clients, assisting with writing creative briefs and reviewing design work done by our design community, and helping new prospective clients understand how to use our platform to achieve their creative goals through design consultations. 


A little bit about you


You have a professional, helpful and friendly attitude - coupled with the ability to listen, teach and elicit information efficiently. You have strong phone and email communication skills, with a passion for building relationships with customers. You have a strong willingness to make a difference and be creative - everyone's contributions are valued and encouraged. You have the ability to work independently and efficiently.

 

Experience Checklist:


  • Any form of Account Management, Customer Success, Customer Relations or Support experience
  • Tech support experience is a plus!
  • Accurate and fast typing skills
  • Ability to work with word processor, spreadsheet and CRM applications. Zendesk and HubSpot experience is a plus!
  • A passion for (or training in) graphic design and the arts is also a real plus but - not required!
  • Strong computer skills, including MS Word and email, and the capacity to quickly learn and master new systems.



Why 99designs?

You’ll join a team who are incredibly curious, imaginative and caring. As we continue to scale, we are committed to building an inclusive and diverse team that reflects the communities in which they operate. Below are some of the things we do to support our people:


  • Culture of workplace flexibility and wellness: Study? Parent juggling? Everyone has different needs and the business will support you in the best way we can. Some people work remotely, some with flex start and finish times, some want time to exercise or meditate...the common thread is it’s all about your individual needs.    
  • Ongoing commitment to Diversity & Inclusion. As part of our commitment to do more to face the challenges of D&I in our community, we have implemented an ongoing formal D&I training program. Our newly formed Employee D&I working group also works to encourage activities and important ongoing conversations in support of a more diverse workplace culture. 
  • Social Connection: We strive to stay connected in the virtual workplace.  We love our employees and go to great lengths to make sure they know it! Perks include monthly team lunches, virtual celebrations, the latest Mac gear, and excellent health care.


99designs has operations in Oakland, CA, Berlin, Germany and Melbourne Australia. This role will report to our Oakland office, we are open to this being a remote position within the US. 


Applicants will need to be located in the general Bay Area, but will be working from home until further notice. Compensation is $20-$23/hour depending on experience. We currently provide paid holiday and sick leave, group health, dental, vision, life, and long-term disability insurance coverage, flexible spending account (FSA), a pre-tax commuter deduction option, and a 401K plan.



Just a little bit curious?

If you’re passionate about the future of creative work, shout out, we’d love to hear from you!

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  • Location
    Oakland, California
  • Department
    Customer Support - Acct Mgmt
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level
  • Compensation
    $20-$23